鐐哄公鍔╁ぇ瀹舵洿濂界殑鍌欒€冭粺鑰冮珮绱�(j铆)淇℃伅绯荤当(t菕ng)闋�(xi脿ng)鐩鐞嗗斧鑰冭│锛屽皬绶ㄧ偤澶у鏁寸悊浜�“杌熻€冮珮绱�(j铆)椤屽韩(k霉)銆屼俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧銆嶆瘡鏃�5椤�”鍏�(n猫i)瀹�锛屼互渚涜€冪敓鍊戦€�(j矛n)琛屽倷鑰�锛屽叿楂斿収(n猫i)瀹硅┏瑕�(ji脿n)涓嬫枃锛屽笇鏈涘皪(du矛)鑰冪敓鍊戣兘澶犳湁鎵€骞姪銆�

婧Θ鎻愮ず锛�鑰冪敓濡傛灉鎯充簡瑙ｆ垨鎿�(d膩n)蹇冭嚜宸遍尟(cu貌)閬�(gu貌)杌熻€冮珮闋�(xi脿ng)鑰冭│鐨勫牨(b脿o)鍚嶆檪(sh铆)闁�銆佽€冭│鏅�(sh铆)闁�銆佹垚绺�(j墨)鏌ヨ(x煤n)鏅�(sh铆)闁�銆佽瓑鏇�(sh奴)闋�(l菒ng)鍙栨檪(sh铆)闁撶瓑鏅�(sh铆)闁撶瘈(ji茅)榛�(di菐n)锛屽彲浣跨敤鏂囩珷闋傞儴鐨�“ 鍏嶈不(f猫i)闋�(y霉)绱勭煭淇℃彁閱�”鏈嶅嫏(w霉)锛岄爯(y霉)绱勬垚鍔�锛屽眴鏅�(sh铆)閲嶈鑰冭│绡€(ji茅)榛�(di菐n)鎴戝€戞渻(hu矛)浠ョ煭淇″舰寮忓強鏅�(sh铆)鎻愰啋鎮�锛�

锛堢偤浜嗘柟渚垮ぇ瀹跺倷鑰�锛屽彲閫氶亷(gu貌)璩囨枡涓嬭級鍗€(q奴)鍩�鍏嶈不(f猫i)涓嬭級姝峰勾妯℃摤瑭﹂鍙婂倷鑰冭硣鏂欙級

1銆侀棞(gu膩n)浜庡(sh铆)鏂介噰璩�(g貌u)鐨勬弿杩�锛屾纰虹殑鏄細()銆�

A銆佸京(f霉)闆滀笖楂橀ⅷ(f膿ng)闅�(xi菐n)鐨勯噰璩�(g貌u)鍦ㄦ巿浜堣常(m脿i)鏂瑰悎鍚屽墠瑕佺敱绲勭箶鎺堟瑠(qu谩n)绠＄悊鑰呭鎵�

B銆侀噰璩�(g貌u)绠＄悊瑷�(j矛)鍔冧腑鎳�(y墨ng)鍖呭惈娓呮櫚涓旇┏绱�(x矛)鐨勯噰璩�(g貌u)鐩(bi膩o)銆侀渶姹傚強鎴愭灉

C銆佸(sh铆)鏂介噰璩�(g貌u)閬�(gu貌)绋嬩富瑕佷綔鐢ㄦ槸纰轰繚璨�(m菐i)璩�(m脿i)闆欐柟灞ヨ娉曞緥鍗�(xi茅)璀�锛屾豢(m菐n)瓒抽爡(xi脿ng)鐩渶姹�

D銆佸(sh铆)鏂介噰璩�(g貌u)閬�(gu貌)绋嬬殑杓稿嚭鍖呮嫭璩�(m脿i)鏂瑰饱琛岀殑宸ヤ綔绺�(j墨)鏁堥仈(d谩)鎴愭儏娉�

鍙冭€冪瓟妗堬細A

绛旀瑙ｆ瀽锛�鏈鑰冩煡瀵�(sh铆)鏂介噰璩�(g貌u)閬�(gu貌)绋嬫杩�銆傚弮鑰冦€婁俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧鏁欑▼銆�(绗�4鐗�)绗�16.4.3灏忕瘈(ji茅)锛孭486

灏�(du矛)浜庤純寰�(f霉)闆�銆侀珮鍍�(ji脿)鍊煎拰楂橀ⅷ(f膿ng)闅�(xi菐n)鐨勯噰璩�(g貌u)锛屽湪鎺堜簣鍚堝悓鍓�锛岃鎶婇伕瀹氳常(m脿i)鏂瑰牨(b脿o)绲︾祫绻旈珮绱�(j铆)绠＄悊浜哄摗瀵╂壒銆�(A閬搁爡(xi脿ng)姝ｇ⒑)

鏍规摎(j霉)姣忓€�(g猫)闋�(xi脿ng)鐩殑闇€瑕�锛岄噰璩�(g貌u)绠＄悊瑷�(j矛)鍔冨彲浠ユ槸姝ｅ紡鎴栭潪姝ｅ紡鐨�锛屼篃鍙互鏄潪甯歌┏绱�(x矛)鎴栭珮搴︽鎷殑銆�(B閬搁爡(xi脿ng)閷�(cu貌)瑾�锛孭480)

鎺у埗閲囪臣(g貌u)閬�(gu貌)绋嬬殑涓昏浣滅敤鏄紝纰轰繚璨�(m菐i)璩�(m脿i)闆欐柟灞ヨ娉曞緥鍗�(xi茅)璀�锛屾豢(m菐n)瓒抽爡(xi脿ng)鐩渶姹傘€�(C閬搁爡(xi脿ng)閷�(cu貌)瑾�锛孭487)

璩�(m脿i)鏂规鍦ㄥ饱琛岀殑宸ヤ綔鐨勭妇(j墨)鏁堟儏娉佹槸鎺у埗閲囪臣(g貌u)鐨勮几鍑猴紝涓嶆槸瀵�(sh铆)鏂介噰璩�(g貌u)鐨勮几鍑�銆�(D閬搁爡(xi脿ng)閷�(cu貌)瑾�锛孭491)

2銆佸悎鍚岀鐞嗗寘鎷�()銆佸悎鍚屽饱绱勭鐞嗐€佸悎鍚岃畩鏇寸鐞�銆�()銆佸悎鍚岄仌绱勭储璩犵鐞�銆�

A銆佸悎鍚岀敖瑷傜鐞�;鍚堝悓瑁�(b菙)鍏呯鐞�

B銆佸悎鍚岃(gu墨)鍔冪鐞�;鍚堝悓瑁�(b菙)鍏呯鐞�

C銆佸悎鍚岀敖瑷傜鐞�;鍚堝悓妾旀绠＄悊

D銆佸悎鍚岃(gu墨)鍔冪鐞�;鍚堝悓妾旀绠＄悊

鍙冭€冪瓟妗堬細C

绛旀瑙ｆ瀽锛�

鏈鑰冩煡鍚堝悓绠＄悊鐨勭鐞嗛亷(gu貌)绋�銆�

鍚堝悓绠＄悊鍖呮嫭:鍚堝悓绨借▊绠＄悊銆佸悎鍚屽饱琛岀鐞�銆佸悎鍚岃畩鏇寸鐞�銆佸悎鍚屾獢妗堢鐞嗐€佸悎鍚岄仌绱勭储璩犵鐞�銆�

3銆佸湪銆�“鍗佸洓浜�"杌熶欢鍜屼俊鎭妧琛�(sh霉)鏈嶅嫏(w霉)妤�(y猫)鐧�(f膩)灞曡(gu墨)鍔冦€嬩腑锛�()鐨勪富瑕佷换鍕�(w霉)鏄櫦(f膩)灞曡(gu墨)鍔冨畬鍠勬闈�銆佹湇鍕�(w霉)鍣�銆佺Щ鍕�(d貌ng)绲傜銆佽粖(ch膿)杓夌瓑鎿嶄綔绯荤当(t菕ng)鐢�(ch菐n)鍝佸強閰嶅宸ュ叿闆�锛屾帹鍕�(d貌ng)鎿嶄綔绯荤当(t菕ng)鑸囨暩(sh霉)鎿�(j霉)搴�(k霉)銆佷腑闁撲欢銆佽睛鍏浠�銆佸畨鍏ㄨ粺浠跺強鍚勯(l猫i)鎳�(y墨ng)鐢ㄧ殑闆嗘垚銆侀仼閰�銆佸劒(y艒u)鍖栥€�

A銆佸崝(xi茅)鍚屾敾闂�(gu膩n)鎳�(y墨ng)鐢ㄨ粺浠�

B銆佸墠鐬诲竷灞€鍜屾柊鑸堝钩鑷�(t谩i)杌熶欢

C銆佽仛鍔涙敾鍫�(ji膩n)鍩虹(ch菙)杌熶欢

D銆侀噸榛�(di菐n)绐佺牬宸ユキ(y猫)杌熶欢

鍙冭€冪瓟妗堬細C

绛旀瑙ｆ瀽锛�鏈鑰冩煡鐨勬槸銆�“鍗佸洓浜�"杌熶欢鍜屼俊鎭妧琛�(sh霉)鏈嶅嫏(w霉)妤�(y猫)鐧�(f膩)灞曡(gu墨)鍔冦€嬬殑鍏�(n猫i)瀹硅仛鍔涙敾鍫�(ji膩n)鍩虹(ch菙)杌熶欢銆傚畬鍠勬闈�銆佹湇鍕�(w霉)鍣�銆佺Щ鍕�(d貌ng)绲傜銆佽粖(ch膿)杓夌瓑鎿嶄綔绯荤当(t菕ng)鐢�(ch菐n)鍝佸強閰嶅宸ュ叿闆�锛屾帹鍕�(d貌ng)鎿嶄綔绯荤当(t菕ng)鑸囨暩(sh霉)鎿�(j霉)搴�(k霉)銆佷腑闁撲欢銆佽睛鍏浠�銆佸畨鍏ㄨ粺浠跺強鍚勯(l猫i)鎳�(y墨ng)鐢ㄧ殑闆嗘垚銆侀仼閰嶃€佸劒(y艒u)鍖�銆傚姞閫熷垎甯冨紡鏁�(sh霉)鎿�(j霉)搴�(k霉)銆佹贩鍚堜簨鍕�(w霉)鍒嗘瀽铏曠悊鏁�(sh霉)鎿�(j霉)搴�(k霉)銆佸叡浜収(n猫i)瀛樻暩(sh霉)鎿�(j霉)搴�(k霉)闆嗙兢绛夌敘(ch菐n)鍝佺爺鐧�(f膩)鍜屾噳(y墨ng)鐢ㄦ帹寤�銆傞枊(k膩i)灞曢珮鎬ц兘銆侀珮鍙潬鐨勪腑闁撲欢闂�(gu膩n)閸电敘(ch菐n)鍝佸強妲�(g貌u)浠剁爺鐧�(f膩)銆傝睈瀵屾暩(sh霉)鎿�(j霉)鍌欎唤銆佺伣(z膩i)闆ｆ仮寰�(f霉)銆佸伐妤�(y猫)鎺у埗绯荤当(t菕ng)闃茶(h霉)绛夊畨鍏ㄨ粺浠剁敘(ch菐n)鍝佸拰鏈嶅嫏(w霉)銆傛帹閫�(j矛n)杌熶欢闆嗘垚闁�(k膩i)鐧�(f膩)鐠�(hu谩n)澧冪浉闂�(gu膩n)鐢�(ch菐n)鍝佸拰闂�(gu膩n)閸垫脯(c猫)瑭﹀伐鍏风殑鐮旂櫦(f膩)鑸囨噳(y墨ng)鐢ㄦ帹寤�銆�

4銆�()锛歍he process of translating the quality management plan into executable quality activities that incorporate the organization's quality policies into the project.

A銆丮anage quality

B銆丵uality audit

C銆丵uality metrics

D銆丵uality improvement

鍙冭€冪瓟妗堬細A

绛旀瑙ｆ瀽锛�

()灏囪唱(zh矛)閲忕鐞嗚▓(j矛)鍔冭綁(zhu菐n)鍖栫偤鍙煼(zh铆)琛岃唱(zh矛)閲忔椿鍕�(d貌ng)鐨勯亷(gu貌)绋嬶紝閫欎簺娲诲嫊(d貌ng)灏囩祫绻旂殑璩�(zh矛)閲忕瓥鐣ョ磵鍏ラ爡(xi脿ng)鐩腑銆�

A銆佽唱(zh矛)閲忕鐞�

B銆佽唱(zh矛)閲忓瑷�(j矛)

C銆佽唱(zh矛)閲忓害閲�

D銆佽唱(zh矛)閲忔敼閫�(j矛n)

(鏈鍑鸿嚜PMBOK绗叚鐗�)

5銆佸亣瑷�(sh猫)A鍜孊涔嬮枔瑕侀€�(j矛n)琛屽姞瀵嗛€氫俊锛屽墖姝ｇ⒑鐨勯潪灏�(du矛)绋�(ch膿ng)鍔犲瘑娴佺▼鏄�()銆�

鈶燗鍜孊閮借鐢�(ch菐n)鐢熶竴灏�(du矛)鐢ㄤ簬鍔犲瘑鍜岃В瀵嗙殑鍔犲瘑瀵嗛懓鍜岃В瀵嗗瘑閼�

鈶(y铆ng)灏囧叕閼板偝閫佺郸B锛屽皣绉侀懓鑷繁淇濆瓨銆侭灏囧叕閼板偝閫佺郸A锛屽皣绉侀懓鑷繁淇濆瓨

鈶鐧�(f膩)閫佹秷鎭郸B鏅�(sh铆)锛屽厛鐢˙鐨勫叕閼板皪(du矛)淇℃伅閫�(j矛n)琛屽姞瀵�锛屽啀灏囧瘑鏂囩櫦(f膩)閫佺郸B

鈶鏀跺埌A鐧�(f膩)渚�(l谩i)鐨勪俊鎭檪(sh铆)锛岀敤鑷繁鐨勭閼拌В瀵�

A銆佲憼鈶♀憿鈶�

B銆佲憼鈶⑩懀鈶�

C銆佲憿鈶犫憽鈶�

D銆佲憽鈶⑩憼鈶�

鍙冭€冪瓟妗堬細A

绛旀瑙ｆ瀽锛�

鏈€冮鑰冩煡鐨勭煡璀�(sh铆)榛�(di菐n)鐐洪潪灏�(du矛)绋�(ch膿ng)鍔犲瘑娴佺▼銆傞潪灏�(du矛)绋�(ch膿ng)鍔犲瘑绠楁硶闇€瑕佸叐鍊�(g猫)瀵嗛懓:鍏枊(k膩i)瀵嗛懓鍜岀浜哄瘑閼�銆傗憼鈶♀憿鈶ｆ槸姝ｇ⒑鐨勯潪灏�(du矛)绋�(ch膿ng)鍔犲瘑娴佺▼銆�

鍌欒€冭硣鏂欙細姝峰勾鐪熼銆�楂橀牷鑰冮粸(di菐n)銆�鍒烽搴�(k霉)鍙粸(di菐n)鎿�鍏嶈不(f猫i)涓嬭級锛�

浠ヤ笂灏辨槸“杌熻€冮珮绱�(j铆)椤屽韩(k霉)銆屼俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧銆嶆瘡鏃�5椤�(12鏈�19鏃�)”鐨勫収(n猫i)瀹逛簡锛岃珛(q菒ng)鑰冪敓浠旂窗(x矛)闁辫畝锛屾彁鍓嶉€�(j矛n)琛屽倷鑰�銆傛韩棣ㄦ彁绀猴細鐐哄公鍔╁悇浣嶈€冪敓鏇村ソ鍦板倷鑰冭粺鑰冮珮闋�(xi脿ng)鑰冭│锛岀挵(hu谩n)鐞冪恫(w菐ng)鏍＄偤澶у鐗规剰涓婂偝浜嗗緢澶氬倷鑰冭硣鏂�锛屽姝峰勾鐪熼銆佹ā鎿│椤岃垏绛旀瑙ｆ瀽銆佽€冭│鎶€宸х瓑鍌欒€冭硣鏂�锛岃€冪敓鍙粸(di菐n)鎿婁笅鏂�“鍏嶈不(f猫i)涓嬭級”閫�(j矛n)琛岄牁(l菒ng)鍙栧摝锛�