2021年BEC商務(wù)英語考試口語指南：面對客戶

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2021年BEC商務(wù)英語考試口語指南：面對客戶

正文

Good afternoon. It's a pleasure to finally meet you.I'm Jennifer Wong from Action Appliances. I hope thetwo of you had a pleasant flight. Please take a seat.

As you know, Action is looking to expand intowestern Canada and the United States. What weneed to get our foot in the door is a well-knowndistributor. To be perfectly honest, it would be quitea head start for us if we could secure a deal with arespected distributor like yourselves, StandardSuppliers.

I'll be responsible for the first round of negotiations here in Taipei. I hope we can make somedefinite headway during your stay in Taiwan. As the stakes get higher, so to speak , mysupervisor, Mr. Cheng, will join us at the bargaining table.

And now, I'm sure you must have questions.

句型總結(jié)

●　禮貌性招呼

1. It's a pleasure to finally meet you.

2. It's great to finally get a chance to know you.

3. At last, I've been looking forward to meeting you.

一開口要立刻感謝對方前來與你會(huì)面。說時(shí)因?yàn)槟闩c對方事前已有相當(dāng)程度的聯(lián)系，所以不同于一般性初次見面的說法。此時(shí)，應(yīng)強(qiáng)調(diào)‘能得一見，三生有幸’的商業(yè)客套。

●　表達(dá)目的

1. What we need to get our foot in the door is a well-known distributor.

2. Our main goal is to open doors for our products in the West with a respected distributor.

3. My company's top priority is to introduce our products to new markets in the West, andthat requires a well-known distributor.

直截了當(dāng)?shù)恼f明自己的目標(biāo)和需求--亦即此番將與對方磋商的重要計(jì)劃;同時(shí)，也借機(jī)間接來贊賞對方公司的信譽(yù)。"well known", "respected", 著名的。

● 自己的角色

1. I'll be responsible for the first round of negotiations here in Taipei.

2. My main role here is to get the negotiation process started.

3. I'll mainly be in charge of the first round of negotiations.

說明自己將在商談中扮演的角色，是絕對有必要的，因?yàn)?，這樣才不至于延誤后來決策的過程。通常這句話之后還要講明自己上司扮演的角色。關(guān)鍵詞為"responsible for", "in charge of"。

●　請對方發(fā)言

1. And now, I'm sure you must have questions.

2. And now, I'd be happy to answer your questions.

3. I'd like to turn the conversation over to you. Do you have any questions?

最后的目的是以和氣的口吻，希望能展開交談。重點(diǎn)是要讓對方知道你有誠意與對方溝通，希望了解他們此刻的想法。這是在商場應(yīng)注意的禮貌。

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